Even with the most careful planning and professional movers, accidents can happen. If an item gets damaged during your move, it’s important to know the right steps to take—and how your moving company should handle the situation.
First, don’t panic. Reputable moving companies like Heartland Moving have procedures in place for dealing with damaged items. The key is to document the damage right away. Take clear photos, note the condition of the item, and notify your moving team before they leave, if possible.
Next, review your moving contract and valuation coverage. Most moving companies provide basic valuation, which offers limited compensation based on weight. However, if you opted for full-value protection, you may be entitled to repair, replacement, or reimbursement depending on the policy.
Once you’ve gathered your documentation, file a damage claim with the moving company. This usually involves filling out a brief form and submitting your evidence. A professional will respond promptly and work toward a fair resolution.
To help prevent damage in the first place, clearly label fragile boxes, secure loose items, and discuss any concerns with your movers before loading begins.
At Heartland Moving, we treat your belongings with care—and we stand behind our work. If something does go wrong, we’re committed to making it right
Have questions about protection options or how we handle claims? Contact us today. We’re here to move you safely and responsibly, every step of the way.
